Universal Support KIT for Ordered Software - Level 2 (Standard)

What Is Remote IT Support?

Remote IT support refers to a system(Teamviewer, AnyDesk) that allows our IT support service Team to solve a client’s technical problems by connecting to their computer via the Internet. With remote IT support, you should email or chat with our IT services provider and have your problem solved ASAP.

You can leverage remote IT support to diagnose and solve both hardware and software problems on connected devices located remotely. Remote support software provides technical assistants with access to network resources, files, and applications on a remote machine to help you whenever you are in need. 

Important Notice. We do not provide nor recommend using a remote support service to support and maintain accounting computers or computers with sensitive, confidential information.

The standard support package includes

- 12 Months of updates for the ordered products

You can request a remote setup to the more recent version of the product, in case it's available from us

- 12 Months of support for already purchased software

Basic remote support for connection and software-related issues.

The 2 transfers of existing licenses to another laptop(previously installed software license must be deactivated)

- 12 months of Advanced PC support

Advanced PC support, which covers virus removal, Windows-related issues, and other PC-related problems

Questions?

Why Do Companies Choose Remote IT Support?

Remote technical support ensures that basic issues, such as configuration changes, troubleshooting errors, updates and patches, antivirus support, or installation, are resolved quickly and efficiently. Remote IT support services are also usually available on-demand to ensure your team stays productive and motivated as they are not stuck waiting for support.

The main benefits of remote IT support include the following:

- Save costs associated with on-site technical visits

- Access to multiple IT experts

- Minimal downtime due to improved response time to all tech-related issues

- Proactive technical support and system maintenance

- Convenience and increased employee satisfaction