Home / Returns and Refunds

Thank you for shopping at wwww.epcatalogs.com

If you are not entirely satisfied with your purchase, we're here to help.

Cancellation Period

If you have downloaded the manual within 30 days and you are not happy, then we can offer any other manual up to the same amount or provide a store credit of equal value. We can offer a full refund if you haven’t downloaded the manual. Refunds will be issued to the Card or Bank Account used for the original transaction. Unfortunately, we cannot post a credit to any alternative cards or accounts.

Damaged / Defective / Incorrect Goods

Damaged, defective, or incorrect goods can sometimes occur. If that happens, we will arrange for the item to be collected at our expense. Please email us or contact us here.

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition in which you received it.

A receipt or proof of purchase is required for all returns.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your return. We will then promptly inform you of the status of your refund.

If your return is approved, we will initiate a refund to your payment source (Bank Account or Credit Card). Depending on your card issuer's policies, you will receive the credit within 3–7 days.

Please note that not all fees from the original transaction are refundable. Specifically, the payment processing, Connect, and currency conversion fees are non-refundable.

A significant portion of payment processing costs is driven by fees imposed by banks and payment networks, such as Visa and Mastercard.

These institutions set the fee structures for refunded transactions, and in many cases, the full upfront cost is retained. A non-refundable fee averaging around 3.1%.

Shipping

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact us

If you have any questions about returning an item, contact us.